xy999's Privacy Policy

xy999 is a trusted online entertainment platform operating for players in Bangladesh. Your privacy is of the highest importance to us. This privacy policy ("Policy") describes how xy999 collects, uses, stores, and protects your personal information.

When you use xy999's website or services, you voluntarily provide some information, and some information is collected automatically. This policy explains that in detail and gives you a clear understanding of your rights as a user.

This policy is consistent with applicable laws and regulations in Bangladesh. By registering an account or starting to use the platform's services, you consent to this policy.

xy999 collects your information in the following ways:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and verification includes:

• Full name and date of birth
• Valid email address
• Mobile number (for transactions via bKash, Nagad, Rocket, Upay, or bank)
• Residential address
• National ID card or passport number (for identity verification)
• Payment-related information (only the necessary details)

2.2 Automatically Collected Information

When you use the xy999 platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Session information (login time, duration of inactivity)
• Gameplay and betting activity logs
• Page visit history while on the site

2.3 Information Received from Third Parties

Limited information may be received from payment processing services (bKash, Nagad, Rocket, Upay, or bank transfer) for transaction confirmation purposes. This information is used solely to ensure secure financial transactions.

xy999 uses collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
• Personalizing the gaming experience and improving service quality
• Preventing fraud, money laundering, and unauthorized activity
• Resolving technical issues and maintaining platform security
• Providing customer support (via live chat and email)
• Meeting legal obligations and preparing regulatory reports
• Monitoring and providing support related to responsible gaming
• Sending promotional information (only with your consent)

We never sell your information to third parties for marketing purposes without your consent.

xy999 follows industry-standard technology and processes to ensure the security of your personal information.

4.1 Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Two-factor authentication for account access (where applicable)
• Regular security audits and vulnerability testing
• Encrypted database storage for sensitive data
• Data protection training and access control policies for staff

4.2 Data Retention Period

Your information will be retained for as long as your account is active. Even after account closure, certain information may be kept for the applicable period to meet legal and regulatory obligations. Once the specified retention period has passed, information will be securely deleted or anonymized.

4.3 Response to Data Breaches

In the event of a data breach, xy999 will notify affected users as quickly as possible and take the necessary protective measures.

xy999 does not share your personal information with any third party except in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and payment partners to operate our platform. These partners receive information only for the purpose of providing specific services and are required to follow our guidelines:

• Payment processing services (bKash, Nagad, Rocket, Upay, bank transfer)
• Identity verification services
• Gaming software and technology providers
• Customer support infrastructure operators

5.2 Legal Obligations

We may be required to provide necessary information in response to a court order, legal process, or legitimate request from a government authority.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the relevant party. You will be notified in advance in such cases.

xy999 never sells, rents, or commercially transfers your personal information.

The xy999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Indispensable for session management, maintaining login status, and security — these cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to monitor and improve platform usage.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

As a user of xy999, you have the following rights:

7.1 Right to Access

You can request at any time to know what information we hold about you.

7.2 Right to Rectification

You have the right to request correction of any inaccurate information in your records.

7.3 Right to Erasure

You may request deletion of your personal information where there are no legal or regulatory obligations requiring its retention. However, if there is an active account or pending financial transactions, this request may not be fulfilled in full.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing purposes. This can be done via the opt-out link in any promotional message.

7.5 Right to Data Portability

Where applicable, you may request your personal information in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

xy999 is operated for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during registration.

If we become aware that a minor's information has been collected unintentionally, we will delete it immediately and close the associated account. If you have information about such an incident, please contact [email protected].

xy999 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a notification when you log in to the platform
• Sending a notification to your registered email (where applicable)
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy takes effect means you have consented to the new policy. We recommend reviewing the policy periodically.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the xy999 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bengali and English

Our support team will give proper attention to any privacy-related request you make.