xy999 Terms & Conditions

1. General Terms

By accessing or using the xy999 platform, you are giving your full agreement to these terms and conditions. These terms constitute a legal agreement between xy999 and the user. If you disagree with any part of these terms, please refrain from using the platform.

These terms and conditions apply to players in Bangladesh. xy999 operates as a safe, transparent, and responsible online entertainment platform. We follow SSL encryption and fair play policies.

1.1 Scope of Services

xy999 provides various types of online entertainment services, including: live casino games, slot games, fishing games, cricket betting, and other sports betting. All these services are covered under these terms.

2. Eligibility & Account Registration

2.1 Age Eligibility

You must be at least 21 years old to use the xy999 platform. Use of this platform by minors is strictly prohibited. By registering, you are declaring that you are 21 years of age or older. This service is available to those aged 21 and above only.

2.2 Account Creation Requirements

Each person may create only one account. If a person holds multiple accounts, all accounts will be closed and the associated balances may be forfeited.

• All information provided at the time of registration must be truthful, accurate, and complete.
• Name, date of birth, and contact details must be correct.
• Providing false information may result in account suspension or termination.
• Documents may be required for identity verification (KYC) when necessary.

3. Account Security

Ensuring the security of your account is your own responsibility. xy999 will never ask for your password or sensitive information under any circumstances.

• Never share your login credentials (username and password) with anyone.
• Use a strong password and change it regularly.
• Notify our support team immediately if you notice any unauthorized access to your account.
• You are responsible for all activities carried out through your account.

4. Deposits & Withdrawals

4.1 Deposits

To deposit funds at xy999, we support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).

• Minimum deposit amount: ৳300 (per method).
• Deposit requests are processed promptly.
• Only use payment methods registered in your own name.
• Deposits through third parties are not allowed.

4.2 Withdrawals

The following conditions must be met to withdraw deposited funds:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be delayed until identity verification is complete.

5. Bonuses & Promotions

5.1 Welcome Bonus

On your first deposit at xy999, you will receive a 120% welcome bonus of up to ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳18,000, you will receive the maximum bonus of ৳10,000 and your total balance will be ৳28,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit plus bonus. Example: ৳1,200 bonus × 25 = ৳30,000 must be wagered before withdrawing bonus winnings.

5.3 General Bonus Policy

• Each promotion has its own terms, which are clearly stated on the offer page.
• Bonuses will be cancelled in cases of abuse or fraudulent use.
• Another bonus cannot be claimed while one is already active (unless otherwise stated).
• xy999 reserves the right to change, suspend, or cancel any bonus offer at any time.

6. Betting & Gaming Rules

6.1 General Betting Rules

All bets must be placed clearly and consciously. Once a bet is confirmed, it cannot be changed or cancelled. The specific rules of each game or betting market will apply.

6.2 Technical Issues

If a bet remains incomplete due to internet disconnection or a technical error, xy999 will settle that bet according to standard rules. The server-side record will be considered final.

6.3 Odds & Results

Odds in live sports betting may change according to market conditions. Bets will be settled based on the official result of the event. In the case of any disputed result, xy999's decision will be final.

7. Prohibited Conduct

The following conduct is strictly prohibited on the xy999 platform:

• Fraudulent activity, use of software bots or automated systems.
• Bonus abuse or gaining advantage through multiple accounts.
• Money laundering or transactions involving illegal funds.
• Attempting to breach the platform's security systems.
• Colluding with other players (collusion).
• Playing using a third party's account.
• Threatening or harassing other users.

If such conduct is detected, xy999 reserves the right to immediately close the account, forfeit the balance, and take legal action if necessary.

8. Privacy & Data Protection

xy999 gives the highest priority to protecting your personal information. We keep your data secure using SSL encryption technology. Your information will not be sold to any third party.

For details on data collection, use, and protection, please read our Privacy Policy.

9. Limitation of Liability

xy999 bears no responsibility for the following:

• Internet disconnection or technical issues caused by third parties.
• Account information being compromised due to the user's own negligence.
• Service interruptions caused by natural disasters or unforeseen events.
• Withdrawal delays resulting from the provision of incorrect information.

xy999 always strives to operate fairly and transparently. For any disputes, please contact our support team.

10. Changes to Terms

xy999 reserves the right to partially or fully update these terms and conditions at any time. Changes will be published on this page and will take effect from the date of publication.

For significant changes, xy999 may notify you via your registered email or through a platform notification. Continuing to use the platform after any change means you have accepted the new terms.

11. Account Closure & Suspension

11.1 Closure at User's Request

You may request to close your account at any time. Contact our support team to do so. All pending bets will be settled before the account is closed and any valid balance will be returned.

11.2 Suspension by xy999

In cases of rule violations, xy999 reserves the right to temporarily suspend or permanently close an account. To appeal this decision, please contact our support team.

11.3 Self-Exclusion

As part of responsible gaming, you may request self-exclusion for a specified period. Visit our Responsible Gaming page for details.

12. Contact & Support

If you have any questions or concerns about these terms and conditions, please contact our support team. xy999's support team is available 7 days a week, 24 hours a day in both Bengali and English.

• Email: [email protected]
• Live Chat: Available 24/7 via the platform's live chat option