xy999's Responsible Gaming — Your Safety Is Our Priority
xy999 believes entertainment should always be controlled and enjoyable. Deposit limits, self-exclusion, and support — everything is in your hands.
Responsibility is not just a rule — it is a commitment
At xy999, we believe online gaming is a form of entertainment — not a source of income or a solution to financial problems. To honour the trust of thousands of players across Bangladesh, we have put in place specific policies and tools that help every user stay in control of their gaming experience.
Our platform is strictly for adults aged 21 and above. Age verification is a mandatory part of our account registration process. We never support the participation of minors in gaming.
If you feel that your gaming habits are having a negative effect on your daily life, family, or financial situation, please use the tools and support described below. xy999 is always here for you.
What xy999 Offers to Keep You Safe
Deposit Limit Setting
You can set a daily, weekly, or monthly deposit amount. The minimum deposit is ৳300. Once the set limit is reached, deposits will be automatically blocked.
Time-Out Break
If you feel tired or uncomfortable, pause your account temporarily for anywhere from 24 hours to 30 days. During the break, login and deposits will be completely disabled.
Self-Exclusion
If you feel gaming is going beyond your control, you can close your account for an extended period through the self-exclusion option. To reactivate it, you will need to contact the support team.
Session Time Limit
Set the maximum duration for each gaming session yourself. Once the set time is up, xy999 will alert you and suggest you log out.
Real Loss Limit
Set a maximum loss amount for a specific period. Once the limit is reached, your betting activity will stop automatically — there will be no option to take on additional risk.
24/7 Support
For any questions or concerns about responsible gaming, contact us via live chat or email at ([email protected]). Support is available in both Bengali and English.
Warning Signs of Problem Gaming
If any of the following signs apply to you, it is wise to take a break and seek support:
- You are spending money your family needs on betting.
- You want to stop playing but cannot, or you keep coming back.
- You are placing bigger bets to recover losses ("chasing losses").
- You are lying about gaming or hiding it from your family.
- Your focus is drifting away from work, studies, or family responsibilities.
- When you are not playing, you feel anxious, irritable, or restless.
- You are playing on borrowed money or by drawing on your savings.
Take Action Now
If any one of the signs above applies to you, do not wait — use xy999's responsible gaming tools today.
Step 1: Go to Account Settings and lower your deposit limit or activate a time-out.
Step 2: Let our team know via live chat — we will help without any judgment.
Step 3: If you feel it is necessary, activate the self-exclusion option.
If you cannot access your account, contact us by email: [email protected]
How to Use the Protection Tools
Deposit Limit
Log in to your account → go to "Account Settings" → "Responsible Gaming" section. Set daily, weekly, and monthly limits separately. Increasing a limit requires a 24-hour waiting period; decreasing one takes effect immediately.
Time-Out
Choose a break of 24 hours, 7 days, 14 days, or 30 days from the "Responsible Gaming" section. Your balance will be kept safe during the break and access will be restored automatically once it ends.
Self-Exclusion
If you need a longer break, choose Self-Exclusion. The minimum period is 6 months. Promotional emails will also be paused during this time. Approval from the support team is required to reactivate.
Activity History
View the complete history of your bets, deposits, and withdrawals at any time. This will help you review your playing patterns and set appropriate limits.
For ages 21 and above only
21+ age limit is strictly enforced
Age verification is a mandatory step when creating an account at xy999. We confirm every user's age through a national identity card or passport.
Our system automatically flags suspicious account activity and requests additional verification when needed. If an account is suspected of belonging to a minor, we will suspend it immediately.
If you believe a minor you know is using xy999, please let us know at [email protected]. We will take action promptly.
Advice for Parents
If your child or teenager uses your device, use parental control software and restrict access to online gaming sites. xy999 has been built from the ground up as a responsible platform for adults.
Follow these simple rules to play responsibly
Do
- Play for entertainment, not as a source of income.
- Set a budget before placing bets.
- Take regular breaks and spend time on other activities too.
- Only spend money you can afford to lose.
- Reach out for support if you need it.
Don't
- Don't place large bets to chase losses.
- Don't use family funds or emergency money for betting.
- Don't play while drinking or under emotional stress.
- Don't bet with borrowed money.
- Don't plan around the assumption that a win is guaranteed.
xy999 believes that playing with the right mindset keeps the gaming experience enjoyable. Following the tips above ensures that play always stays controlled and fun.
The support team is always by your side
24/7 live chat and email support
Contact us for anything related to responsible gaming — setting deposit limits, time-out, or self-exclusion. Our team provides round-the-clock support in both Bengali and English.
24/7 instant support
[email protected]
Play responsibly,
enjoy with fun
Thousands of games, live casino, and cricket betting at xy999 await you — always in a safe and reliable environment.